DaCodes Chat — Intelligent Customer Conversations Platform
Built for customer support & sales teams · Omnichannel ready
Every customer conversation. On every channel, answered the first time.
DaCodes Chat unifies WhatsApp, Email, SMS, Live Chat, Messenger and Instagram in one inbox — with bot flows, a smart knowledge base and sentiment analysis that route, resolve and prioritize conversations before they reach an agent.
Not more tickets. Faster resolutions.
Aggregated results from DaCodes Chat deployments at customer-facing teams across Latin America during 2024–2025.
One platform. Every customer channel.
Unified inbox, bot flows, a smart knowledge base, sentiment analysis, contacts and reports — built around an engine that resolves the repetitive work for you.
Customer asks a question.
Your knowledge base answers it.
"How do I get an invoice for my purchase?" "What payment methods do you take?" "What are your hours?" The engine reads your knowledge base, drafts a grounded response and either sends it or hands it to an agent — with the source entries cited.
Visual builder. Real outcomes.
Drag triggers, inputs, conditions and actions. Capture leads, qualify inquiries, escalate to humans — without code.
Six channels, one view
Where the conversations come from. Where the load sits.
Customer mood, scored on every message
Every inbound message is scored for tone. Healthy conversations move through the queue normally; alerts get prioritized and routed to senior agents before they escalate publicly.
Every channel. One queue. Sorted.
Auto-assigned by skill, language and load. Sentiment-flagged conversations rise to the top. Unassigned ones don't sit.
Catches the cancellation threat before it ships
Every conversation is scored as it moves. Threats, cancellations, refunds and angry tone surface as alerts — routed to a senior agent before the customer goes quiet.
A workflow built around one conversation engine.
Four moments in every conversation — each designed to start from an automated proposal and finish with a human's confirmation when it matters.
Every channel, in one queue. Sorted before you read it.
WhatsApp, Email, SMS, Live Chat, Messenger and Instagram all land in the same inbox. The engine reads each message, scores its sentiment, applies tags and routes it to the right agent — by skill, language and current load.
Build the flow. Without code, without limits.
Drag a trigger onto the canvas, wire it to inputs, conditions and actions. Capture leads from Messenger, qualify support requests, hand off to a human agent at the right moment — and ship the whole flow in an afternoon.
Answers the bot can actually back up. Sourced from your own kb.
Curate the entries that customers ask about most — billing, returns, technical setup, hours. Tag them by category. Test the assistant's reply against any question before it goes live, so you know what it'll say at 2 a.m.
Knowledge Base
Entries the chatbot consults to resolve queries autonomously.Our support team is available Monday–Friday from 9:00 AM to 7:00 PM and Saturdays 10:00 AM to 2:00 PM (Mexico City). Outside that window an assistant can help with frequent questions.
We accept credit card (Visa, Mastercard, American Express), SPEI transfer, OXXO Pay and MercadoPago. Enterprise customers can request 30-day credit with prior authorization.
What customers actually feel. Across every channel.
Sentiment is scored on every inbound message. Channel volume, agent load and first-response time are tracked the same way — so the daily summary tells you what's healthy, what's at risk and where the queue is forming.
Not a bot in the corner.
The engine that resolves conversations.
Sentiment scored on every message. Reply drafts grounded in your knowledge base. Smart routing by skill and language. Bot flows that hand off to a human at the right moment.
Smart-reply drafts
Inbound message arrives. The engine searches your knowledge base, drafts a grounded reply, cites the source — your agent clicks Use, Edit or Skip.
KBSentiment scoring
Every inbound message scored as positive, neutral or negative. Escalations surface immediately; healthy conversations stay in flow.
57%Smart routing
Assignments by skill, language and live agent load. Sentiment-flagged conversations rise to the top of the queue automatically.
6chBot flows
Visual builder for triggers, inputs, conditions and actions. Capture leads, qualify support, escalate to humans — without code.
∞−68% time-to-first-response · 62% auto-resolved · 4.8/5 CSAT
When the engine drafts replies, scores sentiment, routes the queue and runs the standard flows — the team spends its day on the few conversations that actually need a human. Averages above are from active customers.
One platform. Three customer-facing roles.
Same engine — tuned to your role: support and customer success leaders, frontline agents, or operations running multiple brands and channels.
Customer experience
For directors who answer to the board on CSAT, response time and resolution rate. Live sentiment radar, channel volume, escalation alerts and a control center that surfaces what needs attention now.
- Dashboard with sentiment radar, performance pulse and critical zones
- Channel volume + first-response time by team and shift
- Escalation watch — flagged conversations routed to senior agents
- Daily & weekly reports exportable to CSV or PDF
Customer-facing teams
For the agents handling conversations on WhatsApp, Email, SMS, Live Chat, Messenger and Instagram. One inbox, smart-reply drafts, contact history and saved snippets — so context never resets between channels.
- Unified inbox across six channels with per-conversation context
- Smart-reply drafts grounded in your knowledge base
- Snippets, tags and private notes shared across the team
- Contact directory with conversation, history, notes and data tabs
Multi-brand operations
For groups running multiple brands, regions and bot flows. Channel-by-channel configuration, team and skill management, tags, knowledge categories and a flow builder you can ship without engineering.
- Channel toggles for WhatsApp, Email, SMS, Chat, Messenger, Instagram
- Visual bot-flow builder with version control and live test
- Knowledge base entries, categories and per-entry usage analytics
- White-label deployment under your own domain
Traditional helpdesk vs. DaCodes Chat.
An honest comparison. The difference isn't features — it's in how the engine connects them.
"Our agents used to live across six different inboxes. Now they have one queue, sentiment is flagged before they open the message, and most billing questions are answered before they even reach a human."
"The first support tool where the suggested replies are actually based on what we documented — not invented."
time from first message to first response, across all channels — including weekends.
Your brand. Your domain. Your conversation platform.
Turnkey implementation: complete visual identity, your own domain, dedicated infrastructure and a transparent commercial agreement — no per-seat licensing surprises.
- Full branding: logo, palette, typography and your own domain
- Migrate from Zendesk, Intercom, Freshdesk, HubSpot Service or scattered inboxes
- Dedicated hosting, models and encrypted message storage included
- 24/7 support with SLA and a dedicated implementation lead
Reply faster. Resolve smarter.
Book a 30-minute discovery call. We'll review your current channels, map your knowledge base and send a tailored implementation plan within a week.