Technology
Building Better
Customer Conversations
How DaCodes helped Auronix expand its development team and deliver enterprise chatbot solutions
About Auronix
Auronix is Mexico's leading communications platform provider, helping businesses connect with their customers through popular messaging channels like WhatsApp, Facebook Messenger, and Apple Messages. They needed to grow their development team quickly to keep up with the increasing demand for their services.
Challenge
Auronix needed a team with expertise in Node.js, Full Stack JavaScript, and ReactJS/NextJS, along with the ability to quickly learn their custom Java framework. They also required support for Salesforce integration and AWS cloud solutions to enhance their existing systems. To meet these challenges, we assembled a team of 15 software engineers and a project manager who played a key role in building chatbots for major clients like Grupo Salinas and GEPP.
They also implemented customer journey tracking to improve user engagement and assisted in migrating systems from legacy technology to modern platforms. By addressing these challenges, we helped Auronix streamline operations, enhance customer interactions, and future-proof their technology stack.
Approach
- - AI Chatbots: Launched multi-platform chatbots for seamless customer interactions.
- - Efficient Execution: Managed five projects simultaneously, ensuring smooth delivery.
- - Salesforce Integration: Optimized workflows and enhanced data management.
- - Stronger Infrastructure: Boosted system reliability and performance.
- - Better Engagement: Helped Auronix’s clients connect with users more effectively.
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Outcome
- Improved customer engagement and interaction through the deployment of effective chatbots on multiple conversational channels.
- Adeptly navigated between projects, effectively managing up to five projects simultaneously.
- Achieved seamless integration with Salesforce, enabling efficient handling of client templates and access to WS and webhooks.
- Enhanced cloud infrastructure management through continuous learning and the application of AWS knowledge.
Key Benefits
Faster development of new features
More capacity to take on new clients
Better quality through thorough testing
Improved platform stability
DaCoder
Technical Support Engineer
"The project is incredible - every day there are people giving their all, and every day you're learning something new. There's never a day that's the same as the last. It's always an opportunity to learn something new in the company."
