Retail & E-commerce

Revolutionizing Last-Mile Delivery: Empowering Soriana's Digital Transformation

A Retail Giant Embracing Innovation

Soriana_logo.svg

About Soriana

With over 824 stores across Mexico, Soriana has established itself as a cornerstone of the Mexican retail landscape. Known for its commitment to customer satisfaction and operational efficiency, they have consistently sought innovative ways to enhance its services and streamline its operations. As part of its ongoing efforts to optimize its supply chain and improve its delivery, Soriana identified an opportunity to enhance its existing delivery app. This is where our partnership began.

1 year
Engagement length
Soriana_logo.svg
Main technologies used
Android SDK Java/Kotlin RESTful APIs SQL Databases Git for version control Adobe XD for UX/UI design

Challenge

Soriana, a retail giant with over 824 stores across Mexico, faced a critical challenge in their supply chain: an underperforming non-native delivery app that was hampering their last-mile delivery efficiency. 


They needed a scalable, user-friendly solution to enhance their delivery operations and driver experience.

Approach

  • - Tailor-Made for Soriana: Built a native Android app to streamline last-mile deliveries with precision.
  • - Fast & Reliable: Leveraged native development for optimal speed, stability, and performance.
  • - Driver-Friendly UX/UI: Designed an intuitive interface for seamless navigation and ease of use.
  • - Scalable & Future-Ready: Engineered a flexible architecture to support growth and new features.
  • - Seamless Integration: Synced effortlessly with Soriana’s existing systems for smooth data flow.
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Outcome

The impact of our solution was immediate and significant:

  • On-Time Delivery: Went from 3-4 % to 90-91%
  • In-Range Delivery: Achieved 87%
  • App Usage: Increased to 93-94%
  • Net Promoter Score (NPS): Improved from 7 to 11 points

These improvements translated into enhanced operational efficiency, improved customer satisfaction, and reduced costs for Soriana. Currently used by 450 delivery drivers, with plans to expand to an additional 300 in the next 6 months, our solution demonstrates robust scalability and user adoption.

 Fernando Loyola

Retail Manager at Soriana

“

"What sets DaCodes apart is their proactivity. They don't just deliver what we ask for – they anticipate our needs and propose solutions we hadn't even considered. Working with DaCodes feels like a true partnership."

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