Good definitions
A tier 1 ticket closed with no human touch and no reopen within 7 days.
Auditable in your helpdesk.
An invoice posted to SAP with every mandatory field validated.
Posted, not processed. The ERP is the referee.
Pricing model
How we charge.
No hours. No price list. Four components and one signed KPI.
Monthly statement · month 6Demo data
Hours billed0
- Managed tier
- Professional
- Billable events
- 6,214 resolved tickets
Commitment gate passed in week 12
Why outcomes, not hours
We do not sell hours.
- 01
Hours reward slowness.
We get paid for the ticket that got resolved.
- 02
A price list would be wrong for you.
Every deployment has a different core system and baseline.
- 03
The KPI decides the scale-up.
Our margin lives in the agents that stay in production.
WhatsApp · Support
Demo dataHi, where is my order 48213? It said today.
Hi Ana, I am checking order 48213 for you.
Not billable- Order 48213 found in the OMS
It is out for delivery, arriving between 4 and 6 pm. I added your note for the doorman.
Billable eventResolved, no humanPerfect, thank you.
This conversation
1 billable event · 0 hours
Counted in Zendesk if there is no reopen in 7 days
The four components
What you pay for, and when.
Nothing is billed before a deliverable exists.
01
Discovery
FixedTwo sessions at no cost, then a fixed fee for the Blueprint.
No cost, then a fixed fee
02
Build
Fixed by scopeThe pilot, priced by the scope signed in the Blueprint. 8 to 12 weeks.
8 to 12 weeks
03
Managed
Monthly, mandatorySomeone watches evals, drift and cost in production. Three tiers.
See the three tiers04
Outcome
Optional, per eventA share of the value per event, auditable in your systems.
- No cost
- Fixed price
- Upper end of a range
- After the gate
Schematic. DaCodes delivery standard, Sep 2026.
KPI Contract
The number decides what gets invoiced.
- 01
Discovery is at no cost. The Blueprint and the pilot are fixed fees, never hours.
- 02
If the KPI is missed: no scale-up fee, no retainer, and you keep everything built.
Target hit
Scale-up and the managed retainer are invoiced.
Target missed
No scale-up fee, no retainer. You keep the code.
Example clauseDraft
4.3 Consequence and fees
Illustrative. Your KPI is set in the Blueprint.
Wording under legal review, Sep 2026
- 4.3.1Commitment gate. The KPI committed in clause 4.2 is read at the end of the pilot, over its last 30 days, with the raw data shared.
- 4.3.2If the target is missed. No scale-up fee and no retainer are invoiced, and the client keeps the code, prompts, evals and runbooks built to that date.
Outcome component
How we define the billable event.
The definition of the event is the price. We write it with you, before anyone signs.
30 to 50%
swing in effective cost from the event definition alone
Source: DaCodes internal analysis of outcome-priced agent contracts, Aug 2026
Billable events · June
Demo data| Event | Checked against | Status |
|---|---|---|
| #48213Tier 1 ticket closed by the agentNo human, no reopen in 7 days | No human, no reopen in 7 days | Billable |
| INV-20931Invoice posted to SAPEvery mandatory field validated | Every mandatory field validated | Billable |
| #48219Greeting, no requestNot an event | Not an event | Not billable |
| #48227Ticket escalated to a personEscalations excluded | Escalations excluded | Excluded |
| #48231Closed, reopened on day 3Reopens excluded | Reopens excluded | Excluded |
| #48240Duplicate of #48213Duplicates excluded | Duplicates excluded | Excluded |
2 of 6 billable · counted in your systems, raw data shared
Bad definitions
A conversation.
Every greeting becomes an invoice.
A ticket touched by the agent.
Escalations count as wins.
Auditable in
Four rules for every event
- 01
Counted in your systems, never in ours
- 02
Excludes escalations, reopens and duplicates
- 03
Compared against the baseline, not zero
- 04
Reviewed at every QBR with raw data
ROI calculator
Run the numbers before the first call.
Every default is a typical target, not a promise.
Your numbers
Example values. Replace them with yours.Typical target for tier 1 autonomous resolution in a KPI Contract. DaCodes, Sep 2026.
Currency
A label only, with no conversion.
Cost basis
60%
20%Typical range: 50 to 70% (typical target)80%
Typical range: 50 to 70% (typical target)
Leave it empty if you do not have one yet.
Ask for these numbers as a PDF
Your figures go in the message, and a person from our team sends you a two-page estimate in under one business day.
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Estimated resultsCustomer support
Annual savings
288,000
USD per year
Monthly savings
24,000
USD per month
Payback
Enter a budget to see the payback
6,000 interactions automated per month · Effective cost per interaction: 4.00 USD
Assumptions
- 01The share applies to the whole monthly volume at steady state.
- 02The agent's run cost is not subtracted here.
- 03No ramp: a Library agent needs 2 to 4 weeks of tuning.
- 04Payback counts from the first month in production.
- 05Defaults are typical targets from KPI Contracts, DaCodes, Sep 2026.
Which process do we automate first?
Two discovery sessions, no cost, and you leave with two or three quick wins whether or not you build with us.
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