Retail & CPG · México · Platforms

Successful deliveries from 3.4% to 90.9%

Client: Soriana
Next on this platform: Customer Support Agent, Fleet Check-Call Agent
Source: Soriana last-mile operation dataVerified by Proof Ledger, Sep 2026

Control tower · Last mileDemo data

Store to door

Order	Store · route	Status	ETA
#7412	Store 118 · Route 3	Delivered	11:20
#7418	Store 118 · Route 3	En route	11:45
#7425	Store 204 · Route 7	En route	12:10
#7431	Store 204 · Route 7	Assigned	12:40

Order 7412 delivered

Photo proof from the driver app · customer notified on WhatsApp · store sees the same status

Context

The starting point

Soriana is one of the largest retail chains in México, and its online grocery orders have to arrive on time, complete and confirmed.

The last mile ran on manual dispatch and phone calls. Only 3.4% of orders ended as successful deliveries.

Last mile · manual dispatchBaseline

Successful deliveries: 3.4%of orders
Dispatch: Manual, by phone call

Source: Soriana last-mile operation data

What we built

Built inside Soriana's systems

A platform that assigns, sequences and tracks every delivery from the store to the door.

A driver app with route and proof of delivery, and a control tower with exceptions in real time.

WhatsApp notifications at each step, so store, driver and customer see the same status.

Interfaces

WhatsApp Business
Driver app
Control tower

Soriana cloud

Soriana platform

Systems of record

OMS
GPS telematics

Soriana cloud

Integrations and channels of this case. Your cloud, your repo, your IP.

Results

What changed

90.9%

from 3.4%

Successful deliveries rose from 3.4% to 90.9% of orders.

Before3.4%

After90.9%

Verified by Proof Ledger, Sep 2026

01
Dispatch stopped depending on phone calls: every order has an owner, a route and a status.
02
That last-mile platform is now the base for agents that handle delivery exceptions on WhatsApp.

Related agents

Agents built on this platform next

32 agents in the Library

Customer ops

Customer Support Agent

Tier 1 support on WhatsApp, voice, chat and email, inside your CRM. Measured on cost per ticket.

In production

Operations

Fleet Check-Call Agent

Voice check calls to drivers, logged in the TMS with GPS context, at $0.035 per call on the DaCodes voice stack.

Reference architecture

Verified by Proof Ledger, Sep 2026

Every figure has a row

Exact text, source, date, owner and permission. A row that stops being true comes off this page.

How the Proof Ledger works

Proof Ledger · row 0003

Published

Claim: Successful deliveries from 3.4% to 90.9%
Source: Soriana last-mile operation data
Date: Sep 2026
Owner: Practice lead
Client permission: Named client
Next review: Oct 2026, AI Council

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