AI Agents
Discovery Express

Knowledge

Voice of Customer Agent

Reads every open comment your customers write and tells the owner what to fix first.

PilotReviewed September 3, 2026
Slack / Teams · Voice of Customer
Demo data

  1. Weekly run

    2,840 survey comments, 610 reviews, 4,100 tickets, two languages.

  2. Agent

    The score fell 4 points and one cause explains most of it: the new pickup flow in 22 stores. It is 310 comments and it started the day the flow shipped.

  3. Theme routed to store operations · 310 anonymized comments · 22 stores named · revenue exposure attached

  4. Handoff to a person

    Store operations owns the fix and answers the affected customers. The agent never writes to a customer.

Slack / TeamsSurvey toolsZendeskYour CRM
KPI it moves
Open comments readMeasured in pilot
Channels
Internal appsSlack / TeamsEmail
Integrates
  • Survey tools
  • Zendesk
  • Your CRM
  • Snowflake
A customer experience manager sorting printed comments pinned on a wall
Knowledge

What it does

Every open comment read. Every owner told what to fix first.

Where it lives

Your cloud, your repo, your IP.

1. Receives 2. Looks up 3. Decides 4. Acts 5. Escalates

Channels

  • Internal apps
  • Slack / Teams
  • Email

Voice of Customer Agent

03Decides

Systems it integrates

  • Survey tools
  • Zendesk
  • Your CRM
  • Snowflake

A person on your team

01

Receives

Reads surveys, app store reviews, tickets and the open comments nobody has time to read.

02

Looks up

Ties each comment to the customer, the product, the store and the moment it refers to.

03

Decides

Groups by cause instead of by keyword, and sizes each theme by customers and revenue affected.

04

Acts

Sends each theme to the team that owns it, with verbatim quotes and the size of the problem.

05

Escalates

Raises safety, fraud and regulatory mentions the same day, not in the monthly report.

KPI it moves

Targets set, being measured.

These are the numbers we sign in the KPI Contract, not results, until the pilot closes.

Proof Ledger
Pilot targets

Target, being measured

100%, up from a sample

Open comments actually analyzed

Pilot target set in the Blueprint and measured against your baseline during the pilot. DaCodes, Sep 2026

Target

Target, being measured

Under 24 hours

Time from comment to routed issue

Pilot target set in the Blueprint and measured against your baseline during the pilot. DaCodes, Sep 2026

Target

Target, being measured

85% or more

Themes confirmed by the owning team

Pilot target set in the Blueprint and measured against your baseline during the pilot. DaCodes, Sep 2026

Target
Reviewed September 3, 2026

How it is governed

Every action has an owner, an eval and a limit.

Set in the Blueprint, enforced by the Govern layer of the platform.

Govern · Approval queue
Demo data

Waiting for a person

Reply to a detractor · the owning team decides

Theme: delivery delays · 312 comments

Weekly eval

Passing

Theme agreement with a human coded sample

91.9%

Last 8 runs
88.8% → 91.9%

Sentiment accuracy in Spanish and English within target

Limit, enforced

Draft reply left for the support team

Human approvals

  • Any reply to a customer, by the owning team
  • The theme taxonomy, owned by customer experience

Typical evals

  • Theme agreement with a human coded sample
  • Sentiment accuracy in Spanish and English

Limits

  • It never answers the customer directly
  • Comments are anonymized before analysis

Time to production

8 to 12 weeks

of pilot to production under a KPI Contract, after a Blueprint of 1 to 2 weeks

As a Library agent it needs 2 to 4 weeks of tuning inside the pilot, most of it on your policies and your systems, not on the model.

DaCodes delivery standard, Sep 2026. Integration is the long pole, not the model.

How we deploy
The four phases
Commitment gate

  1. 01Discovery Express

    2 sessions, no cost

  2. 02Blueprint

    1 to 2 weeks

  3. 03Pilot

    8 to 12 weeks

  4. 04Scale & Managed

    Continuous

  • Pilot, first 8 weeks
  • Up to week 12 of the pilot
  • This agent: 2 to 4 weeks of tuning, inside the pilot
  • Commitment gate: the KPI decides Scale

Proof and demo

What backs the label.

Proof Ledger note

Pilot

Running today. The figures above are targets signed in the KPI Contract until the pilot closes.

Reviewed September 3, 2026

Where this agent sits on the maturity policy

  1. Reference architecture
  2. PilotToday
  3. In production

The Discovery Express shows this agent on your data, live. Two sessions, no cost.

See this agent with your data

Related agents

Same function or industry.

All agents

FAQ

Direct answers.

A dashboard shows the score. This finds the cause behind the score, sizes it in customers and revenue, and sends it to the team that can fix it.

Yes, including regional usage and mixed comments. Sentiment accuracy is evaluated separately per language, because it is not the same problem.

No. It reads and routes. Any reply is written by the team that owns the issue, on the channel where the customer already is.

Which process do we automate first?

Two discovery sessions, no cost, and you leave with two or three quick wins whether or not you build with us.

We reply in under one business day.

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