AI Agents
Discovery Express

Customer ops

Order Tracking Agent

Answers where the order is before the customer asks, and says what is being done when it is late.

In productionReviewed September 3, 2026
WhatsApp · Support
Demo data

  • Hi, where is my order 48213? It said today.

  • Looking up order 48213 in the OMS

  • Hi Ana. Order 48213 is out for delivery, arriving between 4 and 6 pm. Do you want to change the address or leave instructions for the driver?

  • Leave it with the doorman please

  • Done. I added the instruction to the delivery and the driver has it. You will get a message when it is delivered.

Resolved without a human

Ticket #48213 · 1.9 s to first answer · CSAT survey queued

KPI it moves
Where is my order tickets down 60% to 78%Measured
Channels
WhatsAppWeb chatEmail
Integrates
  • Carrier APIs
  • Your ERP
  • Shopify
  • Zendesk
A courier handing a package at a doorstep in Monterrey
Customer ops

What it does

Where the order is, answered before the customer asks.

Where it lives

Your cloud, your repo, your IP.

1. Receives 2. Looks up 3. Decides 4. Acts 5. Escalates 6. Learns

Channels

  • WhatsApp
  • Web chat
  • Email

Order Tracking Agent

03Decides

Systems it integrates

  • Carrier APIs
  • Your ERP
  • Shopify
  • Zendesk

A person on your team

01

Receives

Takes the question on WhatsApp, web chat or email and identifies the order without asking for ten fields.

02

Looks up

Reads the order in the ERP and the live status from the carrier, not yesterday's export.

03

Decides

Works out whether it is on time, late or lost, and what the customer can actually do about it.

04

Acts

Answers with a real date, opens the claim with the carrier and writes it all to the ticket.

05

Escalates

Passes refunds, reshipments and anything above your limit to a person with the history attached.

06

Learns

Reports which lanes and carriers generate the questions, so the cause gets fixed upstream.

KPI it moves

Measured, with the source.

Every figure has a row in the Proof Ledger: source, date, owner and client permission.

Proof Ledger
Measured

Measured

60% to 78% fewer

Where is my order tickets

Range observed across deployments of this agent, Sep 2026

Measured

80% to 93%

Answered without a person

Range observed across deployments of this agent, Sep 2026

Measured

9 out of 10

Delays communicated before the customer asks

Range observed across deployments of this agent, Sep 2026

Reviewed September 3, 2026

How it is governed

Every action has an owner, an eval and a limit.

Set in the Blueprint, enforced by the Govern layer of the platform.

Govern · Approval queue
Demo data

Waiting for a person

Reshipment of order 51870 · above your limit

Carrier marked it lost · WhatsApp

Weekly eval

Passing

Status accuracy against the carrier

99.2%

Last 8 runs
96.1% → 99.2%

Tone on late and lost orders · weekly sample

Limit, enforced

No carrier scan in 48 h · no date promised

Human approvals

  • Refunds and reshipments above the limit you set
  • Any commitment on a delivery date outside the carrier data

Typical evals

  • Status accuracy against the carrier of record
  • Resolution and reopen rate per lane

Limits

  • It never invents a delivery date
  • No refunds beyond the limit, no exceptions

Time to production

8 to 12 weeks

of pilot to production under a KPI Contract, after a Blueprint of 1 to 2 weeks

The agent already runs in production elsewhere, so the 2 to 4 weeks of tuning inside the pilot go to your policies, your data and your systems, not to the model.

DaCodes delivery standard, Sep 2026. Integration is the long pole, not the model.

How we deploy
The four phases
Commitment gate

  1. 01Discovery Express

    2 sessions, no cost

  2. 02Blueprint

    1 to 2 weeks

  3. 03Pilot

    8 to 12 weeks

  4. 04Scale & Managed

    Continuous

  • Pilot, first 8 weeks
  • Up to week 12 of the pilot
  • This agent: 2 to 4 weeks of tuning, inside the pilot
  • Commitment gate: the KPI decides Scale

Proof and demo

What backs the label.

Proof Ledger note

In production

Measured in a real deployment and logged in the Proof Ledger with source, date and owner.

Reviewed September 3, 2026

Where this agent sits on the maturity policy

  1. Reference architecture
  2. Pilot
  3. In productionToday

The Discovery Express shows this agent on your data, live. Two sessions, no cost.

See this agent with your data

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In production

Customer ops

Appointment Agent

KPI it movesMeasured

No-shows down 18% to 34%

FAQ

Direct answers.

No. It reads the order in your ERP and the carrier at the same time, and answers what the customer asked: when it arrives and what happens now.

It says so before the customer asks, gives the new date, opens the carrier claim and escalates compensation to a person.

Support covers the whole tier 1 queue. This one is built for the order and shipment questions that dominate that queue in retail, with the carrier integrations already solved.

Which process do we automate first?

Two discovery sessions, no cost, and you leave with two or three quick wins whether or not you build with us.

We reply in under one business day.

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