AI Agents
Discovery Express

Revenue ops

Cart Recovery Agent

Reopens the abandoned cart on the channel the shopper already uses and closes it there.

In productionReviewed September 3, 2026
WhatsApp · Cart Recovery
Demo data

  1. Shopper

    I left it because shipping was almost as much as the jacket.

  2. Agent

    Fair. Your cart is $58 and free shipping starts at $60. Adding the same jacket in a second size costs less than the shipping you were paying.

  3. Shopify · cart 91204 · recovered $74.50 · no discount applied · written to the order

  4. Handoff to a person

    Payment declined twice on the same card: handed to the ecommerce team with the thread and the cart still open.

WhatsAppShopifyVTEXYour ecommerce platform
KPI it moves
8% to 17% of carts recoveredMeasured
Channels
WhatsAppEmailWeb chat
Integrates
  • Shopify
  • VTEX
  • Your ecommerce platform
  • Payment gateways
A shopper browsing a cart on her phone on a sofa in the evening
Revenue ops

What it does

The abandoned cart, reopened where the shopper already is.

Where it lives

Your cloud, your repo, your IP.

1. Receives 2. Looks up 3. Decides 4. Acts 5. Escalates 6. Learns

Systems it integrates

  • Shopify
  • VTEX
  • Your ecommerce platform
  • Payment gateways

Cart Recovery Agent

03Decides

Channels

  • WhatsApp
  • Email
  • Web chat

A person on your team

01

Receives

Picks up the abandonment event from the store and waits the delay your team set for that segment.

02

Looks up

Reads the cart, stock, the customer history and whether a promotion already applies.

03

Decides

Chooses channel, message and whether an incentive is warranted within the margin rules you set.

04

Acts

Writes on WhatsApp or email, answers the real objection and returns a checkout link that works.

05

Escalates

Sends payment failures, stock issues and high-value carts to a person with the thread attached.

06

Learns

Compares recovered against ignored carts each week and retires the messages that stop working.

KPI it moves

Measured, with the source.

Every figure has a row in the Proof Ledger: source, date, owner and client permission.

Proof Ledger
Measured

Measured

8% to 17%

Abandoned carts recovered

Range observed across deployments of this agent, Sep 2026

Measured

$0.90 to $2.30

Revenue per message sent, USD

Range observed across deployments of this agent, Sep 2026

Measured

Under 2%

Opt-out rate

Range observed across deployments of this agent, Sep 2026

Reviewed September 3, 2026

How it is governed

Every action has an owner, an eval and a limit.

Set in the Blueprint, enforced by the Govern layer of the platform.

Govern · Approval queue
Demo data

Waiting for a person

New template · second reminder with free shipping

Segment: first purchase · waiting for commercial

Weekly eval

Passing

Tone and claim accuracy

97.5%

Last 8 runs
94.4% → 97.5%

Opt-out rate per template under the limit

Limit, enforced

15% offer capped at 10% on cart 55120

Human approvals

  • Discount ladder and margin floor approved by commercial
  • Any new message template before it goes live

Typical evals

  • Recovery rate and margin per recovered order
  • Opt-out and complaint rate per template

Limits

  • One contact window per cart, never a second sequence
  • No discount beyond the floor, no invented stock

Time to production

8 to 12 weeks

of pilot to production under a KPI Contract, after a Blueprint of 1 to 2 weeks

The agent already runs in production elsewhere, so the 2 to 4 weeks of tuning inside the pilot go to your policies, your data and your systems, not to the model.

DaCodes delivery standard, Sep 2026. Integration is the long pole, not the model.

How we deploy
The four phases
Commitment gate

  1. 01Discovery Express

    2 sessions, no cost

  2. 02Blueprint

    1 to 2 weeks

  3. 03Pilot

    8 to 12 weeks

  4. 04Scale & Managed

    Continuous

  • Pilot, first 8 weeks
  • Up to week 12 of the pilot
  • This agent: 2 to 4 weeks of tuning, inside the pilot
  • Commitment gate: the KPI decides Scale

Proof and demo

What backs the label.

Proof Ledger note

In production

Measured in a real deployment and logged in the Proof Ledger with source, date and owner.

Reviewed September 3, 2026

Where this agent sits on the maturity policy

  1. Reference architecture
  2. Pilot
  3. In productionToday

The Discovery Express shows this agent on your data, live. Two sessions, no cost.

See this agent with your data

Related agents

Same function or industry.

All agents

FAQ

Direct answers.

No. It first answers the objection: shipping cost, delivery date, sizing, payment method. The incentive is a last resort and never goes below the margin floor commercial signs.

One contact window per cart, opt-out honored on every channel, and templates retired when their complaint rate rises. Opt-out stays under 2% across deployments.

Shopify and VTEX are connected natively; anything else through its API or an MCP server. It reads the same cart and writes the same order your team sees.

Which process do we automate first?

Two discovery sessions, no cost, and you leave with two or three quick wins whether or not you build with us.

We reply in under one business day.

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